Frequently Asked Questions
Everything you need to know about your journey with Wonderland Games.
How long does shipping take for local orders?
Standard shipping typically takes 3-5 business days, while express options are available at checkout for delivery within 1-2 business days.
What is your return policy for opened board games?
We accept returns on unopened and sealed products within 30 days of purchase. Due to the nature of tabletop games, we cannot accept returns on items where the factory seal or shrink wrap has been broken.
Do you offer international shipping?
Yes, we ship our games globally! Shipping costs and delivery timelines vary by destination and are calculated automatically during the checkout process.
What should I do if my game is missing a piece?
We take quality seriously. If your game arrives with missing or damaged components, please contact our support team within 7 days of delivery with your order number and a photo of the issue.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I pre-order upcoming game releases?
Absolutely! Pre-order items are listed on our site with their expected release dates. Please note that orders containing both pre-order and in-stock items will ship together once all items are available.